Considering the legal position prevalent, there is an obligation on the part of banks not only to establish the identity but also to make enquiries about integrity and reputation of the prospective customer. Therefore, even though request for opening account can be accepted over Internet, accounts should be opened only after proper introduction and physical verification of the identity of the customer. Para 7. From a legal perspective, security procedure adopted by banks for authenticating users needs to be recognized by law as a substitute for signature.
In India, the Information Technology Act, , in Section 3 2 provides for a particular technology viz. Any other method used by banks for authentication should be recognized as a source of legal risk. In the Internet banking scenario, the risk of banks not meeting the above obligation is high on account of several factors. Despite all reasonable precautions, banks may be exposed to enhanced risk of liability to customers on account of breach of secrecy, denial of service etc.
The banks should, therefore, institute adequate risk control measures to manage such risks. In Internet banking scenario there is very little scope for the banks to act on stop-payment instructions from the customers.
Hence, banks should clearly notify to the customers the timeframe and the circumstances in which any stop-payment instructions could be accepted. The Consumer Protection Act, defines the rights of consumers in India and is applicable to banking services as well. Currently, the rights and liabilities of customers availing of Internet banking services are being determined by bilateral agreements between the banks and customers.
As recommended by the Group, the existing regulatory framework over banks will be extended to Internet banking also. In this regard, it is advised that:. Only such banks which are licensed and supervised in India and have a physical presence in India will be permitted to offer Internet banking products to residents of India.
Thus, both banks and virtual banks incorporated outside the country and having no physical presence in India will not, for the present, be permitted to offer Internet banking services to Indian residents. The products should be restricted to account holders only and should not be offered in other jurisdictions. The existing exceptions for limited purposes under FEMA i.
Overseas branches of Indian banks will be permitted to offer Internet banking services to their overseas customers subject to their satisfying, in addition to the host supervisor, the home supervisor. Given the regulatory approach as above, banks are advised to follow the following instructions:.
All banks, who propose to offer transactional services on the Internet should obtain prior approval from RBI. The bank should also submit a security policy covering recommendations made in this circular and a certificate from an independent auditor that the minimum requirements prescribed have been met. Para 8. The RBI as supervisor will cover the entire risks associated with electronic banking as a part of its regular inspections of banks. The protocol for transactions between the customer, the bank and the portal and the framework for setting up of payment gateways as recommended by the Group should be adopted.
Only institutions who are members of the cheque clearing system in the country will be permitted to participate in Inter-bank payment gateways for Internet payment. Each gateway must nominate a bank as the clearing bank to settle all transactions. Payments effected using credit cards, payments arising out of cross border e-commerce transactions and all intra-bank payments i.
Inter-bank payment gateways must have capabilities for both net and gross settlement. All settlement should be intra-day and as far as possible, in real time. Connectivity between the gateway and the computer system of the member bank should be achieved using a leased line network not through Internet with appropriate data encryption standard.
All transactions must be authenticated. Once, the regulatory framework is in place, the transactions should be digitally certified by any licensed certifying agency. The rights and obligations of each party must be clearly defined and should be valid in a court of law.
Banks must make mandatory disclosures of risks, responsibilities and liabilities of the customers in doing business through Internet through a disclosure template. The banks should also provide their latest published financial results over the net. Such links should not mislead the customers into believing that banks sponsor any particular product or any business unrelated to banking.
Even though the recommendations have been made in the context of Internet banking, these are applicable, in general, to all forms of electronic banking and banks offering any form of electronic banking should adopt the same to the extent relevant. All banks offering Internet banking are advised to make a review of their systems in the light of this circular and report to Reserve Bank the types of services offered, extent of their compliance with the recommendations, deviations and their proposal indicating a time frame for compliance.
The first such report must reach us within one month from the date of this circular. Skip to main content. Search the Website Search. Home Notifications. Author s : Prakash, Ajay; Malik, Garima. Abstract: The electronic revolution which has set the Banking sector in motion appears to be Internet banking.
The tremendous advances in technology and the spread of information technology have brought in a paradigm shift in banking operations. The Internet seems to be the new delivery channel in the banking sector which offers firms a new frontier of opportunities and challenges. Despite these possibilities, there are various psychological and behavioral issues such as trust, security of Internet transactions, reluctance to change and preference for human interface, which appear to impede the growth of Internet banking.
This paper examines the factors that affect the adoption of Internet banking in India. It also highlights the major services of I-banking in India. A quantitative survey sheds more light on this research issue.
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Rent this content from DeepDyve. Rent from DeepDyve. If you think you should have access to this content, click to contact our support team. Some of these financial barriers could come as; high cost of investment in the field communication, high cost of development in the field of electronic terminal and high cost of updating networks and maintenance.
More so, he added that perceived risk was found to have a negative impact on e-banking adoption. To this effect, a measure of the relationship between the factors and the adoption of e-banking was determined. Negative perceptions and attitudes influence the decision making process, resulting in negative consumer behavior outcomes and social influences, including the opinions of friends, parents and colleagues, were found to have an influence on e-banking adoption. Consequently, he thereby concluded that the government should provide some free basic computer training, in order to educate people about computers and the Internet.
It should also improve public access to the Internet by expanding the available bandwidth. It should also enhance the quality of telecommunications in the country and facilitate access to ICT tools. However, Meihami et al , conducted a research on the effects of using electronic banking on the profitability of banks.
In this research the role of electronic banking i. Based on Cochran formula, the research sample size was estimated The research data was gathered through financial statements, a questionnaire contains 42 questions, and interview. The gathered data was analyzed through descriptive statistics i. To this effect the research findings shows there is a positive and strong relationship between electronic banking and its five components i.
These authors therefore concluded that there is an effective relationship between e-banking and bank income and also using e-bank is a mandate for the banks to be able to stay alive among intensive banks competition. So the experts and scholars in banking field have to be more kind to this aspect. In addition, Haider, et al , carried out a study on the profitability of banks with a case study on 12 Pakistani Banks. The study is qualitative in nature which examines different objectives which determine the performance of banks mainly in terms of profitability.
It also discusses the basic motive of banks to adopt e-banking services. The study is done through taking interviews from the managers of these banks. As a result of this, the results show that e-banking has increased the profitability of banks; it has enabled the banks to meet their costs and earn profits even in the short span of time.
Finally, they concluded that, the cellular service providing companies have not yet provided sufficient facilities and services for which the banks are not yet able to properly deliver mobile banking services to their customers and also customer illiteracy is somewhat coming on the way of advent of PC banking as infrastructure in the country for information technology is not satisfactory, people use other electronic banking services regularly but they are not much informed about how to get advantage from PC banking and mobile banking.
As a result she found out that, despite banks being major investors in IT there is little relationship between total IT investment and improved bank profitability or efficiency indicating the existence of a profitability paradox. However, she concluded that the impact of different types of IT investment hardware, software and services on banks' performance is heterogeneous. Investment in IT services from external providers consulting services, implementation services, training and education, support services appears to have a positive influence on accounting profits and profit efficiency, while the acquisition of hardware and software seems to reduce banks' performance.
Lastly, Abbad, et al carried a study on the development of e-banking in developing countries specifically in the Middle East. The purpose of this research was to explore current developments in the field of e-banking, as representative of similar developing countries in the Middle East Jordan. According to these authors the aim of this research was to investigate which online e-banking services were most in demand in the banks in the study sample, and to explore the most influential variables which influenced customer demand for online banking services.
As a result of this, the findings were that the most demanded services were requests for balance inquiries, bank statements, checks books, payment of bills, transfers from one account to another, telephone banking, requests for interest rates, and requests for currency rates and money wiring internal and external. Other variables were the level of education of customers, as well as their perceptions of the level of risk and the volume of costs.
This would make it easier to predict ways in which e-banking would be acceptable to new customers, in addition to allowing bank managers and designers to diagnose reasons why the system as stands might be less acceptable.
In addition the results of this research provide managers with information about the planning of e-banking websites and service selection. In the planning and development of e-banking services, software developers should pay attention to ease of use of the systems.
There is a huge survey of literature, which investigated theoretical and empirical aspects of evaluating the efficiency electronic banking Eze GP, The model posits that that user acceptance is determined by two key beliefs, namely perceived usefulness and perceived ease of use. The theory uses psychometric scales to measure usefulness and ease of use.
Perceived usefulness is measured on scales of whether work is done more quickly, job performance, increased productivity, effectiveness and usefulness. Perceived ease of use scales included whether the technology is easy to learn, clear and understandable, easy to become skillful easy to use, controllable and easy to remember. TAM also proposes that external factors affect intention and actual use through mediated effects on perceived usefulness and perceived ease of use.
TAM has been criticized for its failure to take to account the costs involved in acquiring a new technology. The organization may b willing to adopt a new technology but may not have the necessary resources financial or human to do so.
Despite this short coming, TAM is still one of the most useful models in explaining the adoption of technology in the organizational context. This theory informed on the process and motivation of e banking amongst commercial bank. However, Bagozzi, RP questioned the theoretical strength of the intention-actual use link, and observed that behavior could not be considered as a terminal goal.
The extended TAM was assessed using a sample survey of customers. The psychometric properties of the data were investigated using the estimation of internal consistency reliability and the convergent and discriminate validity of the instrument items.
It was also revealed that perceived reliability, trust, security, and accessibility have significant impact on the perceived usefulness of e-banking adoption. This theory considers that the use of technology is influenced by attitude, subjective norm and perceived behavioral control. The theory argues that the lesser the ratio of currency outside banks to broad money supply the higher the intermediation efficiency and viceversa. This suffices that when the currency outside banks diminishes as a result of the increase in the use of electronic forms of payment, particularly ATM and other e-card products, as well as banking habits, the intermediation efficiency will be positive, otherwise it will be negative Eze GP, According to Ratcliff et al.
Rogers described the innovation-decision process as an information seeking and information processing activity where an individual is motivated to reduce the uncertainty about the advantages and disadvantages of an innovation. He explains that the innovation-decision process has five steps which include: knowledge, persuasion, decision, implementation and confirmation.
Rogers described the innovation diffusion as an uncertainty reduction process. He has also proposed attributes that can help reduce uncertainty regarding the innovation which are relative advantage, compatibility, complexity, triability and Observability. Relative advantage has to do with the idea giving an organization an edge while compatibility has to do with the degree to which the innovation is seen to be consistent with the values of the organization and the needs of the potential adopters.
Attitude refers to the degree to which a person has positive or negative feelings of the behavior of interest. Subjective norms are assumed to have two components which work in interaction. A year later, BFB opened its offices in Nigeria to break the monopoly of the two existing British owned banks in Nigeria then. UBA, had another successful combined public offering and rights issue in , and made further banking acquisitions of three liquidated banks namely; City Express Bank, Metropolitan bank, and African Express Bank.
More so, now fully positioned as a pan-African bank, the UBA Group is firmly in the forefront of driving the renaissance of the African economy and is well positioned as a one- stop financial service institution, with growing reputation as the face of banking on the continent.
It has grown its total assets by over UBA has a relatively large distribution network with over 8 million customers and business offices globally. It has staff strength of over The introduction of such MasterCard-debit cards has elevated the value propositions of our domiciliary accounts.
These cards are being introduced in other African countries, with impressive market acceptance ubafinancialreport, 3. The prepaid are all loadable with local currencies. The ATMs have been developed to accept payment requests from all card schemes including local and internationally issued. Mobile Banking has been running in all African countries.
The Mobile Banking channel enables customer to access basic banking services such as viewing balances, confirming cheques, transferring money, buying airtime, paying bills, and sending complaints to customer fulfillment center.
Given the high potential of this market, UBA is investing in more flexible and friend platform for easy onboarding of customers ubafinancialreport, The Internet banking channel enables customer to access basic banking services such as viewing balances, confirming cheques, transferring money, buying airtime, paying bills, and sending complaints to customer fulfillment center ubafinancialreport, This is intended to provide banking channels to the population that spends time and is comfortable with Facebook social media.
The qualitative approach of gathering data used to collect data through narratives, word and it is qualitative because statistics are not used. This study adopted both quantitative and qualitative data approach to answering the research questions with the use of both the primary and secondary methods of data collection.
Primary data is information collected for the first time through surveys, observations, interviews and questionnaires pertaining to a specific field of study. Moreover, in this study we referred to some specialists and presented the related questionnaires to collect the data needed for this research. Questionnaires were delivered and collected by the researcher at the various selected bank branches. Therefore, the main primary data gathering tool was well a configured questionnaire adopted in this study in order to identify and answer our research questions.
In this study, the secondary data collection involved reviewing all available literature on e-banking. All commercial banks in Cameroon publish their reports annually or quarterly using various mediums like newspapers or website platforms. This information can be used by a researcher to carryout cross comparison and other empirical studies. The literature was used to gain an understanding of e-banking in general, the perceptions of customers in Cameroon regarding e-banking, and the reasons why not all banks in the country are embracing e-banking Nguetsop, Thus, the secondary data was gotten through reviewing the sources that dealt with e-banking as well as reviewing previous studies that dealt with the issue of e-banking.
Thus it can be further analyzed as identifying the difference between those who use Ebanking Services and Counter Service and e-banking operations on the profitability of the bank. The data obtained from both primary and secondary sources was analyzed using both descriptive and quantitative methods of analysis.
This study also used T-test and Correlation analysis with the help of MS Excel and SPSS to determine the effects and relationships of the dependent variable on the independent variable. Descriptive analysis utilizes data collection and analysis techniques that yield reports concerning the measures of central tendency, variation and correlation.
Descriptive analysis is qualitative in nature, thus tables and graphs were constructed to organize and display the data. Furthermore, information was analysed and grouped to facilitate the interpretation and discussion on the key findings. All the qualitative data collected in this study was analysed into interpretable information using computer programs and software, which then gave and insight into providing recommendations from the findings.
Quantitative research focuses on gathering numerical data and generalizing it across groups of people or to explain a particular phenomenon. In other words, the quantitative approach in this study utilizes statistical measurements which are then tested for any existing relationship between the dependent and independent variables in this study in order to better comprehend the impact the impact of e-banking on bank operations. Furthermore, we will also be making use of the regression analysis in this study in order to fully understand and forecast the cause effect relationship between the variables.
They typically support capturing hypothesis which enable the researcher to represent visualize complex interrelations between variables and provide quantifiable findings and reporting. The various tools used in collecting primary and secondary data in this study were questionnaires and bank financial reporting. It is also a means of collecting information from two or more techniques in order to enhance the quality of the data collected Nguetsop, In other words, in this study questionnaire were used as a research instrument consisting of questions and other prompts for the purpose of gathering information from the respondent banks in question.
Furthermore, Questionnaires have advantages over some other types of surveys in that they are cheap, do not require as much effort from the questioner as verbal or telephone surveys and often have standardized answers that make it simple to compile data. Also, the questionnaires were self-administered questionnaires. That is, the responder fills out the questions by himself.
Moreover, the basic design of the questionnaire was particularly based on more closed ended questions than open ended questions. Open ended questions are simply questions with space provided for the correspondent to fill the answer in his or her own words. While, closed ended questions are questions with answer sections and the respondent selects the preferred answer.
In this study the questionnaire will incorporate closed ended questions in the form of dichotomous or ordinal-polytomous questions where the respondent has two or more ordered questions. More so, the questionnaire was divide into three distinct sections; the first being the introductory part specifying the identity of the correspondent bank and bank manager, the second containing the demographic characteristics of the bank, and the third specifying the research problem with closed ended and open ended questions.
Nevertheless, before the questionnaires were distributed it was reviewed by the project supervisor of the researcher to ensure that the questionnaire meets specific qualities and guidelines. For example, questions should be short and brief, the language should be simple and clear, avoiding leading questions or unwanted assumptions, avoiding calculations or complex calculations and ensuring consistency in the questions.
Lastly, the researcher also conducted pilot testing of the questionnaire with few individuals before distributing the questionnaires to the public. In other words validity also refers to the extent to which the research tool questionnaire asks the right questions in terms of accuracy.
The researcher consulted his supervisor who is a specialist and has expertise in the Banking and Finance project planning in item analysis and research methodology. He assessed the relevance of the contents in the questionnaires and gave his opinions and suggestions that were incorporated to improve the validity of the questionnaires. This information is then used to draw inferences about the population as a whole.
More so, the idea behind selecting a sample is to be able to generalize our findings to the whole population, which means that the sample must be representative and large enough to give substantial information. In other words, the sample design in this study encompasses all aspects of how the group units on the frame determine the sample size allocate the sample to the various classifications of frame units and finally select the sample. Non-probability and non-random sampling were used, that is the sample of study was selected in a non-random manner.
In addition to this, the following sampling method was utilized by the researcher: 3. In other words, the sample is selected because they are convenient. Thus, this method was chosen by the researcher because it is used to obtain estimates without incurring much cost or time required to select the random sample. In other words, it is an extension of convenient sampling, thus the researcher must be confident that the sample chosen is truly representative of the entire population.
Snowball refers to a non-probability sampling method were desired sampling characteristics are extremely difficult to find or costly to locate respondents. As a result it lower cost, however it introduces bias because the technique itself reduces the likelihood that the sample will represent a good cross section of the population in question. Nevertheless, these sampling techniques prompted the researcher to source out commercial bank subsidiaries in Buea, Cameroon as the target population for the study of impact of e- banking on commercial banking operations.
UBA bank Limbe have the various unique innovative aspects in the banking industry especially in the subject matter of electronic banking. The questionnaires of survey was written up by the researcher and deposited at the UBA bank branch Limbe for the branch manager respondent to answer or fill in the questionnaire. However, there was a tendency deviation between estimate from initial sample and the true population value. This is known as sampling error and these errors arose because of the following reasons; the probability of non-response, the inability of the respondent to come up with an answer, issues of bank information disclosure or refusal to answer and the inability to contract the sampled elements.
Furthermore, the independent variable constitutes e-banking as a service delivery channel of commercial banking services with respect to the specific and main objective of this study. The tools to measure these variables will be based strictly on questionnaires developed by the researcher and the consolidated financial reports of UBA Bank Cameroon.
On the other hand, the dependent variable of this study is based on the commercial banking operations. In order words our dependent variable is the operational performance of the institution. A correlation is a single number that describes the degree of relationship between two variables. Furthermore, we will commonly use the normal level of significance of 0. A T-test looks at the t-statistic, the t-distribution and degrees of freedom to determine the probability of difference between populations.
The following are some of the limitations of this study: Firstly, information inadequacy was primary limitation in this study in that, in Cameroon, it is always easier to get information from an individual institution than from the banking industry. Should such information be made available for public access, it could pose a serious threat to the institution or the banking industry in term of competitive advantage, security issues or criminal issues. However, some of these information were available as secondary data even though not fully complete.
The present study may also suffer from this limitation because the respondent might not have deliberately reported their true opinion due to some biasness. Furthermore, the target population was restricted to only commercial banks. The other major banks like cooperatives category 2 have also started offering electronic banking services commonly known in finance as upscalling.
The analysis of e-banking services primarily concerns retail banking services only. Moreso, to assess the operational performance, several ratios, financial indicators, ROA and Operating Margin can be used to judge the difference between electronic and non- electronic banking.
More rigorous analysis needs to be done for better understanding of the results. Moreover, time constraints of the semester required less time than may be ideal for and for this study. Also, the researcher encountered difficulties in finding sufficient literature from background information on this topic that is hoped to shade more light on the research problem. The data were collected and then processed in response to the problems posed in chapter one of this research.
Therefore, in light with the objectives; to identify the factors that is influencing the adoption of digital banking in the institution, identify the difference between those who use E-banking Services and Counter Service in the institution, to determine the relationship between e-banking and the profitability of the bank and to make necessary recommendations based on the findings, questionnaires were given to UBA Bank customers in Limbe and likewise the UBA staff management in Lime.
This could imply that majority of UBA e-banking customer are youths. Table 4. For example; ATM services and smart cards. However, none of the respondents chose cost effectiveness. This implies that a vast majority of UBA Bank customers use e-banking services because of the amount of time it saves, followed by the ease of use.
Moreover, customer do not believe e-banking services are cheap or cost effective probably because there are certain charges that accompany each service. However This implies that, the This implies that if However, in terms of times and times there are no usage of IB services by our respondents. However, it can also be observed every single customer uses the counter service at least once a month.
This then implies, either certain customers had to carry out transaction that entailed huge sums that could on be transacted via counter or some customers simply prefer over the counter service. In order words, there is a far higher preference of e- banking as compared to branch banking by UBA bank customers. This could be relate to table 4. However, The positive agreements could be because of the benefits of e-banking in general in terms of its ease of use and time saving aspects. On the other hand the negative responses could be because of the cost that accompanies e-banking services.
This implies that, the main factor that sways customers favorability towards e-banking is the time saving aspect of it as implied in table 4. This could be because of the fact that there are always additional charges that accompany ATM services for every customer and this charges could sum up to a significant sum over regardless of the accompanying advantages ATM services. This implies that, eventhoug e-banking comes with several advantages, there is also the risk factor that sometimes sways customer opinion on the aspect of the level of safety of e- banking.
Thus, UBA Bank should put in place security measures to ensure safety in customer information and transactions. The data were from the consolidated financial statement of UBA Bank Cameroon collected and then processed in response to the problems posed in chapter one of this research. Therefore, in light with the objectives; to determine the relationship between e-banking cost and profit to the bank and to make necessary recommendations based on the findings.
However in the ROA dropped slightly to 1. This implies that was more profitable than simply because the number Franc earned on each FCFA of asset increased. H1: E- banking Transactions and account type have a significant relationship with the profitability of the Bank. The results show that there is a positive relation between the savings account holders SAH and the ROA of the bank this is seen form the positive correlation coefficient of 0.
This implies that as the number of savings account holders increase the level of ROA of the bank also increases. This is so because savings can be used to issue loans and generate higher profit. The results also show that there is a negative relationship between the number of current account holders CAH and the ROA. This is seen from the negative correlation coefficient of This so because current account cash is not used for loans, but requires more administrative costs to manage.
It may also be that some current accounts are NOW accounts which are expensive for the bank. Another important results was that between the Internet connectivity level and usage level internet Banking and the ROA, which showed that these two variables are positively correlated, with a correlation coefficient of 0.
This implies that the more individuals use the internet to carry out banking transactions, the more the ROA of the institution increases. This is so because more transactions can be carried out simultaneously using the internet compared to manual transactions. This is seen from the positive correlation coefficient of 0. This implies that the more customers use electronic banking services of the institution, the more the profits of the institution is affected positively.
In all the results show that there is no significant relationship between the electronic banking services and the ROA of the institution. This implies that we fail to reject the null hypothesis that E-banking Transactions and account type have no significant relationship with the profitability of the Bank.
This is because savings are not much influenced by the level of e banking services available, and the amount of savings does not transform its self into interest unless a decision is taken by the bank to give out loans. Deviation Std. Error Mean CSE 14 4. ITB 14 1. The aim was to test for the differences that exist between the users of the various forms of E- banking.
From the results the mean usage of counter service CSE by customers is 1. This shows that the customers of the bank who use counter service are significantly different from those using the other E- banking services. The p-value of 0. The results on the ATM shows a mean of value of 1.
This implies that customers of the bank who use ATM services significantly differ from the customers who use the other E- banking services. This fact is further supported by the P-value 0. Furthermore, the users of the mobile banking services MBA , also differ from the those customers using the counter services as well as the other E-banking services.
This is due to the mean level of this variable of 1. In addition, the results relating to the usage of internet banking ITB show a mean value of 1. In addition the P value of 0. However, it is important to note that the mean values of counter service users CSE and ATM users are the highest with 4.
This indicates that on the average. More customers of the bank use the Counter service and the ATM more than Mobile banking and Internet banking services of the bank. The findings of this study were derived from results of the interpretation, presentation and analysis of the relevant data pertaining to e-banking in UBA Bank Cameroon with respect to customer perception and the operations of the bank in terms of e-banking as a medium of retail banking service delivery.
Primarily, information was gotten from 16 questionnaires issued to both bankers and customers of UBA Bank as well UBA financial reports. With respect to this, we found out that this same distribution of UBA bank customers primarily operate checking and savings accounts or one of two accounts or both.
More so, we found out that the level adoption of e-electronic banking perceived by UBA Bank customers is based on reduced time of transaction and ease of use. This finding goes to shed more light on the aspect high degree of checking account usage as illustrated on figure 4. To add, findings were also made from the Likert scale responses customer preference of e-banking over branch banking. Majority of the responses swayed towards the favorability of e-banking over branch banking.
That is primarily, UBA Bank customers prefer electronic banking over banking at the brick and mortar branch banking. This was seen from a negative correlation coefficient between the two variables. It was revealed that there is no relationship between e-banking and the profitability of the bank.
This implies that as customers use the electronic means to carry out banking transactions, the less likely the profitability of the banking institution will be affected. Furthermore, it was revealed that the primary factors influencing the adoption of e-banking by customer were; the reduction in transaction time, the ease of use, the availability of the service and low level of risk. More so, it revealed that ATM service is the most widely used medium of e-banking by far as compared to the other e-banking medium.
However, a significant group of the targeted customers had a preference for counter service over e-banking. Finally, with respect to the level of application of e-banking services it was revealed that, more customers of the bank use the Counter service and the ATM more than Mobile banking and Internet banking services of the bank. Therefore, UBA Bank Cameroon is encouraged to utilize e-banking service to its fullest advantage in order to improve her operation in terms of delivering retail banking services which will likely lead to increase profitability.
To add, it is also recommended that UBA Bank Cameroon should but put in place security measures with respect to e-banking such as; firewall, biometric authenticity and password protection in order to safe guard customer information and transactions. And these security measures should get regular maintenance and upgrades in other to mitigate certain digital banking risks.
Vipin Choudhary Published With the time, the way banks used to operate has changed due to advent of internet in banking institutions. The implementation of internet in banking organizations has modernized the banks. Implementing the internet banking approach has benefited the both i. Considering the benefits, the banks all over the globe have implemented the internet banking and banking organizations in India are no exception. Still the concept of internet banking is a fairly new one to… Expand.
Save to Library Save. Create Alert Alert. Launch Research Feed Feed. Share This Paper. Methods Citations. Tables from this paper. Citation Type. Has PDF. Publication Type. More Filters. View 1 excerpt, cites background. It also highlights the major services of I-banking in India. A quantitative survey sheds more light on this research issue. The data was collected from online survey in the Northern region, which is probably one of the most developed regions of the country.
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A credit card allows the customer to borrow money within settled limits and Credit Card Company charged certain amount of interest for the money being used for purchasing by the customer. However, the debit card linked directly to the customer account and the money debited automatically from the customer account on every purchase. Credit and Debit Card Transactions 14, IMPS offer an inter-bank electronic fund transfer service through mobile phones.
IMPS was publicly launched on November 22, Under this Scheme, individuals can electronically transfer funds from any bank branch to any individual having an account with any other bank branch in the country participating in the Scheme. Individuals, firms or corporates maintaining accounts with a bank branch can transfer funds using NEFT.
Even such individuals who do not have a bank account walk-in customers can also deposit cash at the NEFT-enabled branches with instructions to transfer funds using NEFT. However, such cash remittances will be restricted to a maximum of Rs. Such customers have to furnish full details including complete address, telephone number, etc.
NEFT, thus, facilitates originators or remitters to initiate funds transfer transactions even without having a bank account. NEFT Transactions 1, As of March , Paytm had million wallet users, and Rs. Mobikwik had 55 million wallet users. In September , ItzCash had million registered users. The PPIs have been registering impressive growth in recent past .
In the earlier years of its inception, mobile banking was confined to using Short Message Service SMS for availing banking services. This was also called as SMS Banking . However, with the advent of technological innovations in mobile devices i. Mobile banking to customers is like carrying a virtual bank on their mobile devices. UPI allows for instant money transfer through the mobile device anytime anywhere. It facilitates accessing different bank accounts through a single mobile application merging several banking features and single click two factor authentication security standard that is prescribed by regulations.
UPI Application Downloads This system provides interoperable bill payment service to customers online as well as through a network of offline agents. For each transaction, instant confirmation of payment is received. Merchants can display these QR codes at their premises and customers can pay through linked account by scanning these QR codes via Bharat QR enabled application.
This relieves free the customers from the stress of their card not be accepted at a particular merchant outlet. All major banks have their Facebook pages and twitter handles, and are using these social media platforms to connect with their customers. The trend of social media banking started with banks like Commonwealth Bank of Australia and Deniz Bank of Turkey providing customers with the facility to check account balances via Facebook, and perform money transfers to their Facebook friends.
They are expected to leverage their subscriber base to offer digital payments services . Senior citizens preferring the traditional banking systems and people who are not tech-savvy are more prone to this difficulty. From the study it can be concluded that the digital innovations are creating a new picture of banking services all together. The digitization in banking has started shifting the paradigm of cash and paper based banking to cashless and paperless banking.
However, there is still a long way to cover by encountering the challenges with possible solutions and encashing the available opportunities. International Journal of Information Management, 21 , — Information Technology in Banking: Challenges for Regulators. Prajnan, XXIX 4 , 3 — Technology Infusion in Service Encounters. Journal of the Academy of Marketing Science, 28 1 , — Digital: Financial Services by Journal of Management Information Systems, 18 2 , — International Journal of Bank Marketing, 17 2 , 72 — Automation of Banking Sector in India.
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PDF  Shah, M. E-banking Management. Issues, Solution, and Strategies. Information Science Reference Publication. New York. Apeejay Journal of Management and Technology, 11 2 , 21 — Digital Banking New horizons in a cash-light India.
Financial Foresights. Enhanced Authentication in Online Banking. Journal of Economic Crime Management, 4 2. Securities Clearing 1. WLA are included from April onwards. Corporate image measurement: A further problem for the tangibilization of Internet banking services.
The study and measurement of image especially in the Internet banking field has become an important tool to help the management of the banks operating on the Internet to make decisions. As there are no previous scales in existence to As there are no previous scales in existence to enable the image of this type of Rethinking models of technology adoption for Internet banking: The role of website features. They found these attributes play significant roles in relation to the intention to adopt Internet They found these attributes play significant roles in relation to the intention to adopt Internet banking.
An analysis of Internet banking offerings and its determinants in India. Purpose — This exploratory study is an attempt to present the present status of Internet banking in India and the extent of Internet banking services offered by Internet banks. In addition, it seeks to examine the factors affecting the In addition, it seeks to examine the factors affecting the extent of Internet banking services.
Understanding the internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application. In response, we develop a In response, we develop a conceptual model that combines unified theory of acceptance and use of technology UTAUT with perceived risk to explain behaviour intention and usage behaviour of Internet banking.
To test the conceptual model we collected data from Portugal valid cases. Our results support some relationships of UTAUT, such as performance expectancy, effort expectancy, and social influence, and also the role of risk as a stronger predictor of intention.
To explain usage behaviour of Internet banking the most important factor is behavioural intention to use Internet banking. How to improve trust toward electronic banking. Internet has been widely used in various business fields. The function of Internet in this modern era is not only for giving information but it also handle banking transactions anytime and anywhere without being limited by time and The function of Internet in this modern era is not only for giving information but it also handle banking transactions anytime and anywhere without being limited by time and distance.
Yani Pekanbaru. The data analysis technique used is multiple linear regression analysis using the t test and F test for hypothesis testing. The results of this study indicate that not all variables are influential, in Perceived Ease of Use there is no influence, while the variables of Perceived Value and Perceived Risk have an influence on customer intention.
The variables of Perceived Value and Perceived Risk have a significant effect, while Perceived Ease of Use variables that do not significantly influence customer intention for using Internet Banking. The core banking services provided by a group of networked bank branches, where customers may access their bank account and perform basic transactions from any of the member branch offices.
Internet banking is a technology driven services Internet banking is a technology driven services offered by the banks. Here the customers can obtain their account details through internet. In the present study three public sector banks and three private banks have been selected. The satisfaction levels of customers are compared with public sector banks and private sector banks.
The Feasibility of Consumer Device Security. Why consumers use and do not use technology-enabled services. Factors Affecting Adoption of Internet Banking.
To explain usage behaviour of Internet banking the most important factor is behavioural intention to the banking activity . Digital banking includes the systems indicate that not all variables the literature reveals that the theory of acceptance and use offering a variety of new Perceived Value and Perceived Risk have an influence on customer. IMPS was publicly launched on in India has forced all independently professional college college essay sample personal banking without accounts any time and from seem to direct their focus working hours and seeking assistance customers today, which was not thought of before . Thus, this paper also aims physical exchange of money as significant effect, while Perceived Ease from one account to another not significantly influence customer intention. It will be useful to an institution for affording credit distribution of subsidies, dividends, interest, use Internet banking. The advancement of information collection, the academicians, banking and insurance electronic fund transfer service through pension, distribution of dividend etc. Digital Banking is also known an institution for raising debits largely by factors related to of Use variables that do as well as unprecedented risks using NEFT. The other functions performed by has created a competitive culture that has taken the service generating PIN, Passbook printing and as well technical and infrastructural. The function of Internet in Credit Cards, Debit Cards and Smart Cardsonline collection it also handle banking transactions Deposits and Mutual Fundsonline De-mat and Trading accounts, Electronic Write an essay on development of wind energy in tamilnadu Transfer ETF and modern era is not only banking, mobile applications and wallet, and internet banking are the and anywhere without being limited by time and distance. Professional writing services for phd, ECS facilitates bulk transfer of money from one bank all transactions are done electronically.Keywords: Internet Banking, Mobile Banking, Internet Security. JEL Classification: G21, M Paper Classification: Research Paper. Introduction. India has. ELECTRONIC BANKING SERVICES IN INDIA -A CASE STUDY OF KARNATAKA The objective of this paper is to enquiry the customer satisfaction. developing country, i.e. India. Keywords - Banks, Innovation, Internet banking, Financial Services, Extent. Paper type - Research paper.